Iba

The customer

IBA, a world leader in its sector, develops innovative solutions for the diagnosis and treatment of cancer using proton therapy. The company offers partnerships with players in the public health sector to provide an integrated and fully focused on the patient approach to cancer centers and university. Today IBA shares its solutions with more than 3000 hospitals worldwide. Belgium-based, IBA is present in more than 40 countries in North America, Europe and Asia.

The need

To ensure compliance with the SLAs, IBA needed a platform to monitor maintenance contracts and incidents impacting equipment availability rate.

Our approach

After a thorough analysis of demand, Belighted has developed a platform for IBA customers and members of staff to monitor and deal with incidents. The calculation of uptimes is submitted to complex algorithms, which can vary greatly from one customer to another. We have therefore developed a flexible and robust calculation workflow, supported by a battery of tests to ensure non-regression and validation by the customers of IBA.

The outcome

The synchronization and the continuity of data exchanges between the treatment centers and the quality department of IBA were improved. The system provided by Belighted allows:

  • the management of sites and subsites (by the customer)
  • the user management
  • the management of the monitoring of incidents (with CSV export)
  • the management of specific rules based on schedules
  • the viewing of the sites and sub-sites and their states.