Visuel portfolio bombardier logo copyright

The customer

Bombardier Transportation, a global leader in rail technology, offers the broadest portfolio in the rail industry and delivers innovative products and services that set new standards in sustainable mobility. BOMBARDIER ECO4 technologies – built on the four cornerstones of energy, efficiency, economy and ecology – conserve energy, protect the environment and help to improve total train performance for operators and passengers. Bombardier Transportation is headquartered in Berlin, Germany, and has a very diverse customer base with products or services in more than 60 countries. It has an installed base of over 100,000 vehicles worldwide.

The need

Bombardier Transportation wanted to facilitate the administration of warranty projects and strengthen the internal lessons learned feedback. In this context, Bombardier Transportation requested Belighted to develop two applications: on one hand, a new version of its warranty policy management application, on the other, a portal for sharing knowledge across different sites in an aim of continuous quality improvement.

These tools were used to analyze financial data related to warranty projects, including the cost planning, the current state of expenditure and the generation of monitoring reports (KPI, Engineering follow up...) for a managerial vision. They had also to be able to share feedback (lessons learned) on different rolling stock amongst all customer support and R&D sites.

Our approach

Our approach has been to identify the strengths and weaknesses of the existing application to propose an improved version, which remains consistent with existing work practices and procedures at Bombardier. In this vein, we enabled data imports via the existing Excel files while providing a sufficiently flexible web interface, so that the users can now choose how they want to enter their data.

The outcome

This new platform, modern and able to easily scale as needed, provides many benefits. It allows, for example,

  • the generation of flexible, planned or carried out on demand reports
  • the import and export to Excel
  • the configuration of rights and roles directly through the user interface
  • the presence of publication and validation workflows.

The application is also fully integrated into the existing information system.